Terms of Service

Version 1.0 · In effect from 29 July 2026

These terms and conditions set out the agreement between you and PETNESTORY LTD for your use of the PetNestory application. Please read them carefully before you create an account. By creating an account you confirm that you accept these terms and agree to comply with them. If you do not accept them, you must not use the App.

1. Information about us

1.1 The App is supplied by PETNESTORY LTD, a private limited company registered in England and Wales under company number 17252111, whose registered office is at Flat 172 Marathon House, 33 Olympic Way, Wembley, England, HA9 0GF.

1.2 You may contact us at [email protected]. Where we are required to give notice to you in writing, we will do so by email to the address associated with your account.

2. Definitions and interpretation

2.1 In these terms:

• App means the PetNestory application for iOS, including any updates and supporting websites;
• Your Content means any material you submit to the App, including animal records, care records, stories, text, images, video, and notes;
• we, us, and our mean PETNESTORY LTD; and
• you and your mean the individual using the App.

2.2 Clause headings are for convenience only and do not affect interpretation. Words following including, in particular, or for example are illustrative and do not limit the words preceding them.

3. Formation of the agreement

3.1 These terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the App.

3.2 The agreement comes into effect when you create an account, and continues until terminated in accordance with clause 18.

4. Eligibility

4.1 You must be at least 13 years old to create an account. By creating an account you represent that you are 13 or over and are capable of entering into a legally binding agreement.

4.2 You must not use the App if you have previously had an account terminated by us for breach of these terms.

5. Your account

5.1 You may register using an email address and password, or by authenticating with Apple or Google.

5.2 You must provide accurate registration information and keep it up to date, and must maintain a valid email address so that we can contact you.

5.3 You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account. You must notify us promptly at [email protected] if you become aware of any unauthorised access.

5.4 You must not create an account on behalf of another person without authority, impersonate any person, or misrepresent your affiliation with any person or organisation.

6. Licence to use the App

6.1 In consideration of your agreement to comply with these terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App on Apple-branded devices that you own or control, for your personal and non-commercial use.

6.2 Except to the extent permitted by applicable law, you must not:

1. copy, modify, adapt, translate, or create derivative works of the App;
2. reverse engineer, decompile, or disassemble the App, or attempt to derive its source code;
3. rent, lease, sub-license, lend, sell, or otherwise distribute the App;
4. remove, obscure, or alter any proprietary notice; or
5. use the App in any unlawful manner or for any unlawful purpose.

7. Intellectual property

7.1 All intellectual property rights in the App, including its software, design, name, logo, and other branding, are owned by or licensed to us. Except for the licence in clause 6.1, nothing in these terms grants you any right in respect of them.

7.2 Nothing in these terms transfers to us any intellectual property rights in Your Content.

8. Your Content

8.1 You retain all ownership rights in Your Content.

8.2 You grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt (including to resize images and transcode video), communicate, and display Your Content, solely for the purposes of operating, securing, and providing the App to you and to those users with whom you have chosen to share it. This licence terminates when Your Content or your account is deleted, save that residual copies may persist in backups, and save to the extent retention is necessary to comply with a legal obligation or to protect other users.

8.3 You warrant that, in respect of all of Your Content:

1. you own it or have all necessary rights and permissions to submit it and to grant the licence in clause 8.2;
2. it does not infringe the intellectual property, privacy, or other rights of any person; and
3. it complies with clause 9 and with all applicable laws.

8.4 Where Your Content depicts another identifiable person, you are responsible for obtaining any consent required before submitting it.

8.5 You control the audience for each story through its visibility setting. Content published with public visibility may be viewed and copied by other users, and you should consider this before publishing.

8.6 We do not routinely monitor Your Content and are not responsible for content submitted by other users.

9. Acceptable use

9.1 You must not use the App to submit, publish, or transmit any material which:

1. is unlawful, or promotes or facilitates unlawful activity;
2. is defamatory, threatening, abusive, harassing, or intended to bully or intimidate any person;
3. is obscene or sexually explicit, or depicts gratuitous violence;
4. depicts or promotes cruelty to, abuse of, or neglect of any animal;
5. incites hatred or discrimination on the basis of any protected characteristic;
6. infringes any intellectual property, privacy, confidentiality, or other right;
7. impersonates any person or misrepresents your identity or affiliation;
8. constitutes unsolicited advertising or promotional material; or
9. contains any virus, malware, or other harmful component.

9.2 You must not:

1. access, collect, scrape, or harvest data from the App by automated means;
2. attempt to gain unauthorised access to the App, any account, or any of our systems or networks;
3. circumvent publication limits, security measures, or access controls;
4. interfere with or disrupt the operation of the App, including by imposing an unreasonable load on our infrastructure; or
5. use the App for any commercial purpose without our prior written consent.

10. Moderation, suspension, and termination

10.1 Images and video uploaded to the App are screened by automated means before being made visible, and users may report content and block other users.

10.2 Where we consider on reasonable grounds that these terms have been breached, we may withhold or remove content, restrict the functions available to an account, or suspend or terminate an account.

10.3 Except where prevented from doing so by law, or where content is manifestly unlawful or presents a risk to the safety of any person, we will notify you of the action taken and the reasons for it, and you may request a review by contacting [email protected]. Reviews are carried out by a person and not by automated means.

10.4 The App applies daily limits on the number of image and video stories that may be published from an account. We may vary these limits.

11. No veterinary or medical advice

12. Availability, updates, and changes

12.1 The App is provided on an "as available" basis. We do not warrant that it will be available uninterrupted or free from defects, and access may be suspended for maintenance, for the deployment of updates, or for reasons outside our control.

12.2 We may add, alter, or withdraw features from time to time as the App develops.

12.3 We may amend these terms, including to reflect changes to the App or to applicable law. Where an amendment materially affects your rights we will give you reasonable notice by email or in the App before it takes effect. If you do not accept the amended terms, you may terminate this agreement by deleting your account under clause 18.1.

13. Charges

13.1 The App is currently supplied free of charge. There are no in-app purchases or subscriptions.

13.2 If we introduce charges in future, we will set out the price and the applicable terms clearly before you incur any liability, and you will not be charged without your express agreement.

14. Data protection

We process personal data in accordance with our Privacy Policy, which forms part of this agreement and explains the personal data we collect, the lawful bases on which we rely, and the rights available to you under the UK GDPR and the Data Protection Act 2018.

15. Your rights as a consumer

15.1 Nothing in these terms affects your statutory rights. Where you are a consumer, the Consumer Rights Act 2015 provides that digital content supplied to you must be of satisfactory quality, fit for a particular purpose made known to us, and as described. Nothing in these terms excludes or limits those rights.

15.2 Advice about your rights is available from your local Citizens Advice service or Trading Standards office.

16. Limitation of liability

16.1 Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any liability that may not lawfully be excluded or limited.

16.2 Subject to clause 16.1, we are not liable for any loss or damage that was not foreseeable at the time this agreement was formed. Loss or damage is foreseeable if it was obvious that it would happen, or if it was contemplated by both parties at that time.

16.3 The App is supplied for domestic and private use. Subject to clause 16.1, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.4 Subject to clause 16.1, we are not liable for content submitted by other users, or for loss of Your Content resulting from the failure of your device or from your deletion of content or of your account. You are responsible for maintaining your own copies of material that is important to you.

17. Indemnity

Where you use the App otherwise than as a consumer, you will indemnify us against all liabilities, costs, and reasonable expenses we incur arising out of your breach of these terms or your misuse of the App. This clause does not apply to you if you are acting as a consumer.

18. Ending this agreement

18.1 You may terminate this agreement at any time by deleting your account from Me → Delete Account in the App. Deletion removes your profile, your animals, and your stories, as described in our Privacy Policy.

18.2 We may terminate this agreement, or suspend your access, immediately on notice where you are in material or repeated breach of these terms, or where we are required to do so by law.

18.3 We may discontinue the App on giving you reasonable notice, so that you may retrieve Your Content before it ceases to be available.

18.4 Termination does not affect any rights or liabilities accrued before termination. Clauses 7, 8.2, 8.3, 11, 16, 17, and 23 survive termination.

19. Apple App Store terms

19.1 The App is obtained through the Apple App Store, and the following applies in addition to Apple's own terms:

1. this agreement is between you and us only, and not with Apple, and we alone are responsible for the App and its content;
2. Apple has no obligation to furnish any maintenance or support services in respect of the App;
3. in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever in respect of the App;
4. Apple is not responsible for addressing any claim by you or a third party relating to the App, including product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation;
5. Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party claim that the App infringes intellectual property rights; and
6. Apple and its subsidiaries are third-party beneficiaries of these terms and, on your acceptance, will have the right to enforce them against you.

20. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including failure of public or private telecommunications networks, failure of a third-party service provider, industrial action, or acts of government.

21. General

21.1 Assignment. You may not assign or transfer your rights under these terms. We may assign or transfer our rights and obligations to another organisation, and will notify you if we do so; your rights under these terms will not be affected.

21.2 Severance. If any provision is found to be unlawful or unenforceable, it will be severed and the remaining provisions will continue in force.

21.3 Waiver. A delay or failure to enforce any provision is not a waiver of it, and does not prevent later enforcement.

21.4 Third-party rights. Except as provided in clause 19.1(f), a person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its provisions.

22. Complaints and dispute resolution

22.1 If you have a complaint, please contact [email protected]. We aim to acknowledge complaints within five working days and to resolve them promptly.

22.2 We are not currently a member of any alternative dispute resolution scheme. Nothing in this clause affects your right to bring proceedings.

23. Governing law and jurisdiction

23.1 These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

23.2 The courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in the courts of the part of the United Kingdom in which you live, and you retain the benefit of any mandatory provisions of the law of that jurisdiction.